Support

Answers to common questions, and a way to reach us if you're stuck.

Contact us

Email us and we'll get back to you as soon as we can — usually within a couple of days.

Email classplan@theforgelab.com

Frequently asked questions

How do I add my classes?+
The fastest way is Connect Canvas on the My-classes page — it imports each course's schedule and assignments in one step. No Canvas? Add a class manually and upload its syllabus PDF instead, and we'll lay out the schedule and assignments for you to review.
How do I connect Canvas?+
Go to Account → Canvas, enter your school's Canvas web address (e.g. canvas.mit.edu), and paste a personal access token you generate in Canvas under Account → Settings → New Access Token. ClassPlan only reads your own courses, and the token is stored encrypted.
I imported a course but don't see any class sessions — why?+
We read meeting times from your Canvas course calendar; if the calendar has none, we fall back to the syllabus. If a course's schedule lives only in a syllabus we couldn't reach, open the class and use Upload a syllabus to add the schedule, or add sessions manually.
What does ClassPlan cost?+
Every account starts with a 30-day free trial (no card required). After that it's $2.99/mo or $19.99/yr ($1.67/mo billed annually). Cancel anytime.
I subscribed in the iPhone app — where do I manage it?+
Subscriptions bought inside the app are billed by Apple, so they're managed on your device: Settings → Apple ID → Subscriptions. We can't change or cancel them for you. If you reinstalled the app or switched devices, open Billing and tap Restore purchases to link it back to your account.
How do I manage or cancel my subscription?+
Go to Account → Billing and open Manage billing to update your card, view invoices, or cancel. Cancelling stops future charges; you keep access through the end of the current period.
How do I delete my account?+
Go to Account → Delete account and follow the prompts. Deletion is permanent and removes your profile, class memberships, personal events, and reminder settings. Assignments and class times you added to a shared class remain (with your name removed) so your classmates' schedule isn't broken.
Does calendar sync work with Google / Apple / Outlook?+
Yes. In Schedule → Calendar sync you get a private feed URL you can subscribe to in Google, Apple, or Outlook Calendar; changes here flow through to it.
Where is ClassPlan available?+
ClassPlan is currently offered in the United States and is built around U.S. university courses and school (.edu) sign-in.

Still need help? classplan@theforgelab.com